Clarion Hotel West Springfield

If you have traveled and stayed at hotels that gave you a sense of comfort and quality, this one is not for you. Please shop around.

Overall not a bad place to stay. Side door by my room on the 1st floor was often times unlocked. The hotel is in need of some renovating since the decor was a bit dated.

Overall, for a short one night stay, it was pretty nice. I liked how it was off the main road, unlike most other hotels on that strip. There were many amenities that meet our needs, such as hair dryer, iron/board, coffee maker, room service, pool, and exercise room. ...read more

The hotel allowed me to check in without towels in the room. This is not acceptable I had to call the front desk twice and wait over an hour (and this was after 8 PM!) I finally went to the front desk and insisted that they take me to the linen closet to hand me 2 towels (so my son and I could take showers and go to dinner). There is zero excuse for this. ...read more

Hotel very impressive. Very nicely decorated lobby, restaurant and pool area. Room was very clean. Except for our first impression of the desk clerk and a power outage, that happened Saturday morning while trying to get ready for a wedding, it was a pleasant stay. ...read more

The room also comes with two complimentary breakfasts (others are bought at a very reasonable cost). It's a breakfast buffet that is VERY filling! My kids were also impressed with the lobby, and the pool area. We will definitely be back next time we are in the area. ...read more

I was not happy with my stay at this hotel. The hotel was undergoing renovations. The hotel had several security measures in place, but they rarely worked. The security gate was up for most of my stay and the key entry doors were not locked. I was not scared because the location was good, but I thought that it was ridiculous to have these measures and not use them. I also had a hard time receiving towels for my room. The front desk kept saying that they would send them, eventually I had to find a maids cart. The rooms were not bad, but service was an issue. Dining in the chlorine smell was not appetizing. I only ate the comp. breakfast with my two free passes, but the smell in the outer restaurant was not appeasing. ...read more

The Clarion is very convenient to routes 91 and 90. The hotel is located off back from the main road and is, therefore, a little quieter. The room was very small but adequate. Check-out time seemed questionable as some documents said noon and others said eleven. Apparently this was a point of contention with other guests. The buffet breakfast was good. ...read more

NA.

Our rate included full buffet breakfast coupons. The hotel was far better than other Priceline hotels in the 2 or 2.5 star range. I would rate it 3 stars.